Hi - i'll tell you my problem then hopefully someone will have an answer. I bought an Archos AV340 MP3 Player from Dixons store in Belfast for £600 and was happy - so happy I then ordered £400 worth of accessories from the archos website (3.3 camera attachment, remote control etc.) One year later my machine packs in (always happens don't know why I keep buying them) I took it back to Dixons and they said that not only did they have my machine anymore - they don't have an MP3 Player worth the same value - the most expensive one they have is the newer version of mine which is £350 so I would have been out £250, but all credit to Dixons they said that they would let me pick something up to the value - happy enough so far - but then I go on to the Web and check out my new toy - low and behold it is not compatible with any of my extras so i'm out £400 - now i'm not so happy - I love my music and listen to it all the time - I had to save for ages to get all this and I really don't want to lose all that money. I'm pretty sure I don't have a leg to stand on but if anyone knows of a way to get even some of my money for the extras then i'd be much abliged.

Thanx in advance

Contact your version of "Fair trade" or "consumer affairs" or similar - government agency. They can advise of rights. Armed with this, send a polite but firm letter to the manufacturer seeking their response to their own "product incomapatibility" and your concerns re their market reputation, etc, Nice but firm. If that doesn't work, approach Dixons again re Their reputation and how you value their support. Perhaps a compromise?(You could also try the Irish consumer magazine - in Australia it is called "Choice".)
Last resort - E-bay the accessories.
Best of luck. We always wait and buy cautiously. Buy tech stuff as you need it - it goes out of fashion so quickly we find it isn't worth trying to "stock - up".

thanx very much i'll try that