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T Mobile ROBBED me!! Beware of Tmo policies and customer service!!

akashastrega
01/26/06 8:11 PM GMT
Yes, you heard right! T Mobile has my phone and my $200 and refuses to give me back either one.

Their customer service repeatedly lied to me when I would speak with them, and just today when I asked to speak with a supervisor, was hung up on by one who refused to let me speak, and then hung up on again by another supervisor after admitting that Tmo customer service mis-informed me on various occasions, and then telling me he would not send me a phone, he would not return my damaged phone I had sent to them, and he would not refund me.

I was one of those people who sang T Mobile's praises, but something like this really shows their true colors. If you are currrently with T Mobile and have a major issue at any time, be careful, they may screw you. If you are considering changing cellphone providers, please don't sign with T Mobile.

I have filed complaints with the FCC, Federal Trade Commission, BBB, Public Utilities as well as notifying my local news (hopefully they will contact me and make a story from it).

0∈ [?]
Look to the Future, Remeber the Past, but Live in the Present, and Never forget to tell those you love "I Love You", you may not get another chance.

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::Morwyn
01/26/06 8:43 PM GMT
I keep hearing about these things.. Glad I decided I could live without one..
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One bead at a time
.Mudpuppy
01/27/06 8:19 PM GMT
LOL...that really sucks...I would do the exact same thing you have done...hope things work out...to much relief I am not with them...LOL..I will be sure to pass the word...
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"Holy, holy, holy is the lord God Almighty - the one who always was, who is, and who is still to come."
akashastrega
01/31/06 3:50 PM GMT
Well I just got an email from the BBB saying that they have reviewed my case and have noted a mark against T Mobile, and have also contacted them about resolving the issue. Keep your fingers crossed for me. Hopefully they'll decide that my $200 isn't worth all this attention from the big 4...and will refund me to get the BBB, FCC, FTC, and Public Ut's off their back.
0∈ [?]
Look to the Future, Remeber the Past, but Live in the Present, and Never forget to tell those you love "I Love You", you may not get another chance.
::laurengary
01/31/06 4:30 PM GMT
Good luck Jenn, fighting these companies can sometimes be hard but I have faith in you hon !
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Ask Not For Whom The Bell Tolls .......Let The Machine Get It ........ MY GALLERY
akashastrega
02/01/06 7:03 PM GMT
Well Tmo called yesterday (Corporate office) they got a complaint from the BBB and would like to discuss the issue with my account. I called back but got a message machine. So today they called again, seems that they now have an email from a news station, and they would really like to discuss my issues with my account and see if things can be resolved. Again I got their machine. Guess they'll call back again when they hear from the FCC, Federal Trade Commision, and Public Utilities...wonder how willing they will be to give me my $200 back after all this...

Perhaps if their supervisors had been willing to work with me, instead of being rude and hanging up on me...
0∈ [?]
Look to the Future, Remeber the Past, but Live in the Present, and Never forget to tell those you love "I Love You", you may not get another chance.

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