Yes, you heard right! T Mobile has my phone and my $200 and refuses to give me back either one.
Their customer service repeatedly lied to me when I would speak with them, and just today when I asked to speak with a supervisor, was hung up on by one who refused to let me speak, and then hung up on again by another supervisor after admitting that Tmo customer service mis-informed me on various occasions, and then telling me he would not send me a phone, he would not return my damaged phone I had sent to them, and he would not refund me.
I was one of those people who sang T Mobile's praises, but something like this really shows their true colors. If you are currrently with T Mobile and have a major issue at any time, be careful, they may screw you. If you are considering changing cellphone providers, please don't sign with T Mobile.
I have filed complaints with the FCC, Federal Trade Commission, BBB, Public Utilities as well as notifying my local news (hopefully they will contact me and make a story from it).
Their customer service repeatedly lied to me when I would speak with them, and just today when I asked to speak with a supervisor, was hung up on by one who refused to let me speak, and then hung up on again by another supervisor after admitting that Tmo customer service mis-informed me on various occasions, and then telling me he would not send me a phone, he would not return my damaged phone I had sent to them, and he would not refund me.
I was one of those people who sang T Mobile's praises, but something like this really shows their true colors. If you are currrently with T Mobile and have a major issue at any time, be careful, they may screw you. If you are considering changing cellphone providers, please don't sign with T Mobile.
I have filed complaints with the FCC, Federal Trade Commission, BBB, Public Utilities as well as notifying my local news (hopefully they will contact me and make a story from it).