Those of you who know me know I care for my elderly mother.. This is a family project.. Both my younger sisters help.. One sister pays for my ISP, which is MSN,, I was having a problem with my my e-mail crashing when I open attechments.. So, I called their tech support for help.. After several attempts to "fix" the problem, none of which worked I was moved up to a supervisor.. He took me through several steps.. I won't go into detail as it would take too much space.. The upshot of it was he had me delete all my image files.. I have tried several file recovery programs.. Nothing seems to be able to find them, so I asked for compensation.. I was offered one month of free service.. When I refused that they sent me on to the legal department.. They won't talk to me, because I'm not a lawyer.. So my friends, beware the Giant Microsoft.. It cheats it's customers.. Oh, yes.. MSN still crashes when I open attachemnts.. Poor Morwyn has to start over again..